HOUSE OF CELESTE — POLICIES & CONDITIONS

RETURNS & EXCHANGES

House of Celeste accepts eligible returns for refund or exchange provided that the item:

• Is unworn, unused, and unaltered
• Is returned in its original condition
• Includes all original packaging, tags, and accessories
• Is returned within 7 days of delivery

Once the item is received and inspected, approved returns will be refunded to the original method of payment or exchanged as requested.

Items showing signs of wear, damage, alteration, fragrance, makeup, staining, or missing original packaging may not be accepted.

Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

CONTENT, INFLUENCER & PROFESSIONAL USE

Any item that has been worn, photographed, filmed, styled, or otherwise used for social media content, influencer campaigns, promotional materials, editorial imagery, professional shoots, events, or commercial content is considered FINAL SALE and is not eligible for return or exchange.

Items intended for editorial, influencer, styling, or professional content use should be requested through House of Celeste’s designated pull request, showroom, or collaboration process rather than purchased for temporary use.

MADE-TO-ORDER & CUSTOM PIECES

Made-to-order and custom pieces are created specifically for each client and are therefore non-refundable.

Where possible, House of Celeste may accommodate one exchange, fit adjustment, or alteration for an eligible custom order.

Any return shipping, reshipping, or alteration-related shipping costs are the responsibility of the customer.

Because each piece is individually produced, slight variations in handcrafted details may occur and are considered part of the character of the garment.

SHIPPING & PROCESSING

All House of Celeste pieces are carefully prepared, packaged, and shipped with attention to detail.

Standard processing time is approximately 7–14 business days, unless otherwise stated on the individual product page.

Made-to-order pieces may require additional production time.

Processing times do not include weekends, holidays, carrier delays, or customs processing.

Once an order has shipped, customers will receive a confirmation email with available tracking information.

INTERNATIONAL ORDERS

International customers are responsible for any applicable duties, taxes, customs charges, brokerage fees, or import fees imposed by the destination country.

These charges are not included in the purchase price or shipping cost unless specifically stated otherwise.

House of Celeste does not control or determine international customs charges and cannot guarantee the amount that may be assessed upon delivery.

Orders refused because of unpaid duties, taxes, or import charges may be subject to additional shipping or return costs.

ORDER ACCURACY

Customers are responsible for reviewing all order details, including size, shipping address, and contact information, before completing checkout.

House of Celeste is not responsible for delays or delivery issues resulting from incorrect information supplied at checkout.

FINAL SALE ITEMS

The following are considered final sale unless otherwise required by applicable law:

• Items used for content, editorial, influencer, or promotional purposes
• Custom and made-to-order pieces, except where an approved adjustment or exchange is offered
• Items marked final sale at the time of purchase
• Items that have been worn, altered, damaged, or used

For questions regarding an order, sizing, or eligibility for an exchange, please contact House of Celeste before returning any item.h